Refund policy

At Hustlers Only, we want you to feel confident with every purchase. We carefully inspect our products before dispatch, but if something isn’t quite right, we’re here to help.

Returns & Exchanges

If you receive an item that does not fit or you would like to exchange it, you may request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

  • The product must be unused, unworn and unwashed.

  • All original tags and packaging must remain attached.

  • The item must be returned in its original condition.

  • Proof of purchase or your order number may be required.

Items showing signs of wear, washing, damage, stains, odour or improper handling may not be accepted.

Wrong or Damaged Item

We always aim to send the correct product in perfect condition. However, if you receive a wrong, damaged or defective item, please contact our customer support team as soon as possible.

We may ask you to provide clear photos or an unboxing video so our team can review the issue quickly.

Once verified, we will arrange the most suitable solution, which may include a replacement, exchange or refund depending on the situation.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method. Processing times may vary depending on your bank or payment provider.

Original delivery charges are non-refundable, unless the return is due to an error from our side or the product arrived damaged or defective.

Sale & Discounted Items

Products purchased during a sale, promotional offer or using a discount code are generally not eligible for a cash refund.

Where applicable, we may offer an exchange or store credit/voucher, subject to product availability and the condition of the returned item.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned or exchanged once opened or worn, including:

  • Undergarments

  • Personal-use or hygiene-sensitive products

  • Products damaged due to misuse

  • Items without original tags or packaging

  • Customised or personalised products, where applicable

Exchange Shipping Charges

Unless the product received was incorrect or defective, any delivery or shipping charges associated with an exchange may be the responsibility of the customer.

Our customer support team will confirm the applicable charges before processing your exchange.

How to Request a Return or Exchange

Simply contact our customer support team and share:

  • Your Order Number

  • Product name

  • Reason for return or exchange

  • Photos/videos of the product

Our team will guide you through the next steps and make the process as smooth as possible.

Need Help?

We understand that every situation can be different. If you are unsure whether your order qualifies for a return, exchange or refund, please reach out to our customer support team.

We’ll be happy to review your case and assist you.

Hustlers Only — Built for those who keep moving forward.